In this policy we explain how and why we collect credit information about individuals, how we use such information, and what controls individuals have over our collection and use of information about them. This policy is relevant to individuals who are current and former commercial credit account holder customers, as well as other individuals that Luxul deals with in connection with credit we provide to our commercial credit account customers (for instance, such individuals may be guarantors or directors of corporate customers).
Collection of information and types of information collected
While the Act uses a variety of terms to refer to such information as referred to above, for ease of understanding and reading this policy, such information is referred to hereinafter as "credit information".
How credit information is held
5. At or before the time any credit information is collected by Luxul about an individual, we will take reasonable steps to ensure that the individual is made aware of who we are, the fact that the individual is able to gain access to the information held about the individual, the purpose of the collection, the type(s) of entities to which we usually disclose such information collected about the individuals, any laws requiring the collection of the information and the main consequences for the individual if all or part of the information is not collected.
6. Luxul may hold credit information about an individual in physical form or in electronic form on our systems or the systems of Luxul’s IT service providers.
The credit information Luxul holds about individuals is protected by physical, electronic, and procedural safeguards and Luxul also require its service providers that hold and process such information on Luxul’s behalf to follow appropriate standards of security and confidentiality. Any credit information we collect from an individual or about an individual is kept securely and held on secure servers in controlled facilities.
7. Luxul trains its staff and others who work for it on how to handle credit information appropriately and Luxul restricts access to what is necessary for specific job functions.
Use of information collected and disclosure of personal information to others
8. Luxul may, as permitted by law, collect, hold, use or disclose credit information held about an individual for the purposes for which such information is collected. These purposes include:
(Some credit information may only be used or disclosed under the Act for some of the above purposes or in some particular circumstances. Certain such particular circumstances are set out in clause 9 below.)
9. Generally, Luxul will be permitted to use or disclose credit information held about an individual where the individual has consented to the use or disclosure. Luxul may disclose credit information about an individual to other credit providers for such purposes as set out at clause 8 above as permitted by the Act. For example, Luxul may be permitted to disclose credit information to another credit provider in such circumstances as where the individual has consented to the disclosure or where the individual has failed to meet payment obligations in relation to credit provided by Luxul or if the individual has committed a serious credit infringement.
10. As part of Luxul’s functions and business activities and to promote the services we can provide to its customers, including in respect of Luxul’s credit-related activities, Luxul may be permitted to use personal information about individuals that individuals have provided to Luxul for the purposes of direct marketing. Direct marketing includes, but is not limited to, sending to and/or contacting individuals in relation to promotions and information about Luxul. All recipients, including individuals, can opt out of receiving direct marketing communications by sending an email to Luxul’s Privacy Officer at email@example.com In any direct marketing communication we remind recipients of their right to opt out of receiving direct marketing communications. However, as a general rule, a credit provider such as Luxul is not permitted to disclose to others credit information about individuals for the purposes of direct marketing.
Anonymity and Pseudonymity
11. Individuals would generally have the option of dealing with Luxul anonymously. However, this only applies where it is not impracticable for Luxul to deal with individuals acting anonymously or under a pseudonym. For example, individuals making general enquiries of Luxul may do so anonymously or under a pseudonym. However, if the dealing with Luxul is for Luxul to supply goods and services and/or to enter into contractual relations (such as a commercial credit account) with a customer that is the individual or is associated with the individual, then it is impractical for such individuals to deal with Luxul on an anonymous basis or under a pseudonym.
12. Our web site may contain links to other web sites and those third party web sites may collect personal information about individuals. We are not responsible for the privacy practices of other businesses or the content of web sites that are linked to our web site. Luxul encourages users to be aware when they leave the site and to read the privacy statements of each and every web site that collects personally identifiable information.
Security and storage
13. Luxul places a great importance on the security of all information associated with our customers, clients and contractors. We have security measures in place to protect against the loss, misuse and alteration of personal information (including credit information) under our control. Luxul takes all reasonable steps to protect individuals’ personal information that is under Luxul’s control from misuse, interference, loss and/or unauthorised access, modification or disclosure. All personal information (including credit information) held is kept securely and that held electronically is held on secure servers in controlled facilities.
14. Personal information (including credit information) is de-identified or destroyed securely when no longer required by us.
15. Luxul retains information provided to us including individuals’ contact and financial and transactional information to enable us to verify transactions and customer details and to retain adequate records for legal and accounting purposes. Such information is held securely, including on secure servers in controlled facilities.
16. Information stored within our computer systems or by our agents who provide electronic storage facilities can only be accessed by those entrusted with authority and computer network password sanctions.
17. No data transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, while we strive to protect users' personal information (including credit information), Luxul cannot ensure or warrant the security of any information transmitted to it or from its online products or services, and users do so at their own risk. Once Luxul receives a transmission, we make every effort to ensure the security of such transmission on our systems.
18. Ultimately, individuals are solely responsible for keeping their passwords and/or account information secret. Individuals should be careful and responsible whenever they are online.
Access to and correction of personal information
19. Luxul is committed to and takes all reasonable steps in respect of maintaining accurate, timely, relevant, complete and appropriate information about our customers, clients and web-site users.
20. Any individual may request access to personal information (including credit information) about them held by Luxul. Such a request for access to personal information is to be made to Luxul’s Privacy Officer:
Privacy Officer Telephone: 1300 669 277
PO Box 3687 Email: firstname.lastname@example.org
21. Please note Luxul does require that, as part of any request by an individual for access to personal information (including credit information), the individual verify their identity so that Luxul may be satisfied that the request for access is being made by the individual concerned.
22. Please note that Luxul is not required to give an individual access to credit information about them in circumstances where:
23. Inaccurate information will be corrected upon receiving advice to this effect. To ensure confidentiality, details of an individual’s personal information (including credit information) will only be passed on to the individual if we are satisfied that the information relates to the individual. From time to time, and having regard to the purpose of the collection and use of personal information (including credit information) about individuals, we may contact individuals to seek confirmation that the personal information provided to us by the individual is accurate, up-to-date and complete.
24. If we refuse to provide an individual with access to their personal information (including credit information) or to correct the personal information (including credit information) held by us about them, then we will provide reasons for such refusal. Such reasons will set out the grounds for refusal, the mechanisms available to complain about the refusal and any other matters that are required by the Act.
25. Luxul will respond to any requests for access or correction within a reasonable time of receipt of the request, but by no later than 30 days of the request being received.
26. If an individual has a complaint that Luxul has not complied with its obligations under the Act then any such complaint should be directed in the first instance to Luxul’s Privacy Officer at the contact details set out at clause 22 of this policy.
27. Upon receiving a complaint we will, within 7 days, give the complainant written notice acknowledging receipt of the complaint and setting out the process of how we will deal with it. Unless a longer time is agreed by the complainant, we will investigate the complaint and make a decision within 30 days of receipt of the complaint and communicate the decision to the complainant. We aim to resolve all complaints within 30 days of receipt. If we cannot resolve a complaint within 30 days we will notify the complainant of the reasons and specify a date when we expect a decision or resolution will be made and seek the complainant’s agreement to extend the 30 period – if the complainant does not agree then we may not be able to resolve the complaint.
28. It may be necessary (and it may be required by the Privacy Act), in order to deal with a complaint, to consult with a credit reporting body or another credit provider. Further, if, while a complaint remains unresolved, we are disclosing information subject to the complaint to a third party, we may be required to advise the third party about the complaint.
29. If we find a complaint is justified we will resolve it and do what is required to rectify any breach. Luxul is committed to fulfilling its obligations as an APP entity and a credit provider under the Privacy Act.
30. If a complainant is not satisfied with the outcome of Luxul’s internal complaints procedure in respect of Luxul privacy practices then the complainant may refer their complaint to the Office of the Australian Information Commissioner (“OAIC”). The website for the OAIC is: www.oaic.gov.au.
Transfer of information overseas
31. Luxul is unlikely to disclose personal information (including credit information about individuals) to overseas recipients. Personal information (including any credit information) would only be disclosed by Luxul to overseas recipients in accordance with the requirements of the Act, such as if the disclosure is required by law.
Credit Card Information
32. Luxul do not keep records of credit card details.
34. For further information regarding our privacy policies, please contact us at the following address:
34. For more information on privacy legislation and the CR Code please visit the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.